Login Issues

Some users may experience login problems due to their browser's privacy settings.

If after several attempts to login, you are redirected back to the login page without any error messages (e.g. Incorrect Username or Password), your browser is most likely blocking our site from setting a Session Cookie on your browser which prevents our server from determining whether you have successfully logged in or not.

This practice is very common on the internet and does not harm your computer if not used in improperly.

Although our sites employ W3C compliant P3P (Platform for Privacy Preferences Project) policies, you browser may still disallow our website to set any cookies on your computer because it was blocked previously by your browser. To review our Privacy Policy click here.

To learn more about cookies or Internet Explorer 6 Privacy settings visit: Help Safeguard Your Privacy on the Web (by Microsoft Corp.)


How to add our site to the "Allowed" sites list

In your Internet Explorer click on Tools and select Internet Options. Then click on the Privacy tab (Windows similar to the one below will appear)

In certain versions of Internet Explorer, users may see a screen that looks like this:

Click the Sites button or click Edit if your Privacy tab looks like the second image:

Type in our full domain name and click on Allow.

Close all your browser windows, then reopen and try logging in again. If you are still having problems logging in, contact us to report the problem.

 

 
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